The success of your wedding is directly related to the professionalism of your vendors. But sometimes even the most valued vendors can leave a couple in the lurch at the last minute. Never fear, our etiquette experts weigh in on how to handle an absentee wedding vendor and their colleague who offers to save the day.
Dealing with a vendor who backs out at the last minute and saddles you with another associate is no picnic, but you need to make a decision on whether or not you wish to move forward with the company's service. You are well within your rights to voice your concerns to your previous contact and verify the skill of the team member who has offered to step in. If you trust the company, chances are that the team member who has proposed to help will be just as talented as their predecessor, and will help you create a beautiful celebration.
If you're still not satisfied, you can also ask the team member for references from other parties he or she has worked on in the past to double-check his track record. By speaking with their previous clients, you'll get a good idea of this associate's capabilities. If you're not impressed by their work, check with your guests and business contacts to see if anyone can perform the same service last-minute. However, if you're ok with the team member's work and have faith in the company as a whole, you can trust that your wedding will be in good hands.