Finding your dream dress is no easy feat. From finding the perfect style for your personality to staying in your budget, it's understandable that a bride would want to rely on her vendors to help alleviate some of the stress of the big decision. Unfortunately for one bride, finding the perfect gown came with a lot of heartbreak, thanks to the bridal store she hired for her alterations.
When bride-to-be Theresa Norris went into the Wedding Apparel Superstore in Phoenix for dress alterations, she was not given the customer service she hoped for. Instead, the workers at the store fat shamed her, insisting that her dress was far too small for her.
"You know every bride kind of wants that experience with their mom, wants that mother daughter moment," Norris told ABC15."They just kept telling me I needed to come back when the dress fit, they couldn't give me any estimates including the neck drop, basically kept asking me, 'Are you sure that the dress fit when you bought it?' "
Norris said she gained a few pounds prior to the fitting (and who doesn't with all of of the stress of a wedding?) but instead of having the help to refit the gown, the employees proceeded to reference her weight in front of other clients and would not give her any estimates or alterations.
"It was embarrassing to say it nicely, it was embarrassing," said Norris in the interview. "I definitely felt fat shamed while I was there."
Norris said she left the incident crying and found another store that didn't treat her so poorly.
Months after her big day, Norris was on Facebook when she saw an ad for the Wedding Apparel Superstore and decided to leave a comment about her experience. But instead of apologizing, the store denied her claims and said it would never fat shame anyone. But they didn't stop there. A few weeks later, the company's account commented on Norris's post again—this time with a link to a local Planet Fitness.
"I was like, 'Oh my gosh,' they deleted their comment and literally gave me a link to the gym," said Norris.
When ABC15 tried to find out more information, the store claimed that their account was hacked by a former employee.
"To me the hacking story was just an excuse, just garbage," said Norris.