COVID-19 Policies for Wedding Dress Designers and Bridal Boutiques Explained

Everything you need to know in one place.

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As if wedding planning wasn't stressful enough! If you were hoping to shop for your wedding dress in the upcoming weeks, or if you're concerned about a current order being delayed, it's important to check in with your bridal boutique to see what their COVID-19 policies are. Bridal salons in Coronavirus hotspots like New York, Washington, and California have temporarily closed their doors, but many still remain fully operational online.

Since each state has it's own set of rules and government restrictions that are subject to change, we urge you to keep lines of communication open with your bridal boutique and/or wedding dress designer. Although this can be a stressful time to be a bride, bridal boutiques are in your corner and are doing their best to be flexible and to help you navigate finding the perfect dress during these unprecedented times.

To give you some peace of mind and a place to start, we've rounded up COVID-19 polices and helpful contact info for some of the top bridal designers and boutiques across the country (check back daily for updates!).


Stores: Due to government restrictions, Amsale's Madison store is temporarily closed.

Shipping & Delivery: At this present moment no deliveries are subject to delay.

Online: Amsale is accepting online orders and also offers a very clever virtual try-on option where you can upload a photo of yourself to see how a certain style will look on you. You can also connect with a virtual stylist who can assist you along the way.

Questions? Connect with Amsale here.

Bella Bianca

Stores: Bella Bianca has made the decision to temporarily close their Chicago store until April 1st. Although they are closed to the public, they continue to communicate closely with their brides and vendors.

Questions? Connect with Bella Bianca at

Bella Bridesmaids

Stores: Due to government restrictions, some Bella stores have limited availability for physical appointments so please check with your local store.

Online: Bella is continuing to offer virtual appointments with stylists who can do virtual fittings and pull bridesmaids dresses to meet everyone's specific needs. Bella also offers a virtual showroom where dresses can be uploaded for the bride and her bridesmaids to vote on. Orders can also be placed online.

Questions? Connect with Bella Bridesmaids here.


Stores: For the safety of their employees and customers, BHLDN and their partner brands Anthropologie and Terrain, have temporarily closed their global stores until at least March 28th.

Return Policy: BHLDN is being flexible with their return policy and will now accept returns after 60 days.

Shipping & Delivery: BHLDN will provide an estimated delivery range and will keep you updated via email if there are any delays. If your order is being shipped to an area with government restrictions, BHLDN will hold your items at one of their facilities until they're able to deliver it.

Online: While their stores are closed, BHLDN's website is still providing the latest and greatest styles and their virtual stylists are there to assist you every step of the way.

Questions? Connect with BHLDN here.

Bridal Reflections

Stores: All of Bridal Reflections stores are closed to the public from March 23rd to April 6th. All future appointments can be made by phone.

Questions? Connect with Bridal Reflections here.


Stores: All of Brideside's stores at their NYC, Chicago, Boston, and Charlotte locations are closed from March 18th to March 27th.

Online: Brideside is offering WSFH (Wedding Shopping from Home) where brides and bridesmaids can shop for dresses with the help of a virtual stylist. You can video conference in with your bridesmaids and loved ones and a Brideside's stylist will create a mood board and pull imagery of dresses on real brides as a helpful visual– some of the stylists will even try on the dresses for you!

Questions? Connect with Brideside at 773-234-7187 or

Chic Parisien

Store: Chic Parisien's salons are temporarily closed.

Online: Chic Parisien is also offering virtual appointments where brides are paired with a stylist over a phone or video call.

Questions? Connect with Chic Parisien at 305-448-5756 or

Danielle Frankel

Store: Danielle Frankel is providing at-home bridal appointments. You can book your appointment at to request samples to try them on at home. The Danielle Frankel team will conference in via video chat during your at-home appointment to answer all of your questions.

Questions? Connect with Danielle Frankel here.

David's Bridal

Stores: All stores are temporarily closed for appointments and walk-ins until April 1st. Previously placed orders are available for curbside pickup between 10:30am and 6pm as allowed by local regulations. Good news! If you don't feel comfortable physically picking up your order, David's Bridal will ship it from the store directly to your home.

Online: Shop around the clock! David's Bridal's distribution and fulfillment centers remain open and their virtual stylist, Zoey, is available to assist brides through their shopping process.

Questions? Text HELLO to 38201 or click here to connect to David's Bridal's customer service.

Gabriella New York

Stores: Gabriella New York is closed as of March 13 and they urge brides to email them with any and all questions.

Questions? Connect with Gabriella New York at

Grace Loves Lace

Stores: Grace Loves Lace has temporarily closed all of their store locations (New York, Chicago, Los Angeles, San Diego, and Dallas) until March 28th.

Shipping & Delivery: Grace Loves Lace stressed that these showroom closures will not affect your gown being ordered, made or received as all of their manufacturing is conducted in Australia

Online: Grace Love Lace's made-to-order and ready-to-wear gowns are still all available for purchase! Their online stylists are also standing by ready to help.

Questions? Connect to Grace Loves Lace here.

Jenny Yoo

Stores: For now, Jenny Yoo has closed their New York and Chicago showrooms through March 28th. Stylists are available by phone to guide you along the way and to facilitate orders.

Online: Shop Jenny Yoo's collection of bridesmaids dresses online that are available to ship now.

Questions? Connect to the Jenny Yoo New York Showroom at 212-645-0823 or the Chicago Showroom at 312-642-2327.

JLM Couture

Stores: JLM Couture's popular brands like Hayley Paige, Lazaro, and Allison Webb, are carried in many stores and boutiques worldwide. Because they are in so many stores, JLM issued a statement on their website reassuring brides that they're closely communicating with their stores and managing timely delivery of orders.

Questions? Connect with JLM Couture here.

Kinsley James

Stores: Kinsley James's Walnut Creek, CA and Los Angeles, CA stores temporarily closed. They are still available by text and by email and are accepting gown orders over the phone. They are also happy to schedule appointments for when they reopen.

Questions? Connect with Kinsley James here.

Kleinfeld Bridal

Store: For the health and safety of their brides and their families and employees, Kleinfeld will be closed until at least April 2nd. Staff will contact brides to reschedule appointments and the store will be providing curbside dress pickups Tuesday-Saturday from 11am-4pm or will ship the order directly to your home if you prefer.

Questions? Email or call 646-633-4300 to connect to Kleinfeld's customer service.

Loho Bride

Shipping & Delivery: Loho Bride carries designers who do most of their work in-house so currently they are not experiencing any delays for current orders and new orders are being placed as usual.

Questions? Connect with Loho Bride here.

Lovely Bride

Store: Lovely Bride is doing their part to flatten the curve and has temporarily closed the below locations until April 14th:

  • Atlanta
  • Charleston
  • Chicago
  • Dallas
  • Denver
  • Houston
  • Los Angeles
  • Miami
  • New York City
  • Philadelphia
  • Phoenix
  • Rochester NY
  • San Diego
  • Seattle
  • San Francisco
  • Washington DC

Online: Continue to shop gorgeous bridesmaids dresses online and stay tuned for virtual appointments launching on March 25th.

Questions? Connect with Lovely Bride here.


Stores: Pronovias states that stores will "reopen in sync with official authorities’ guidance and regulations in each country" and that they will keep their clients closely updated. If your wedding has been postponed, Pronovias urges you to contact them as soon as possible. If you need to reschedule your appointment, Pronovias will waive any cancelation fees.

Questions? Connect with Pronovias here.

Mark Ingram Atelier

Store: For the safety of brides, employees and the community, Mark Ingram Atelier is closed as of March 19th and is not taking appointments at their NYC salon. They are looking at April 6th as a soft return date. Mark Ingram's team is reaching out to brides with wedding dates that are in the next six weeks.

Questions? Connect with Mark Ingram Atelier's General Manager, Elise, during business hours at 516-242-8972 or email Elise at erosenblum@miatelier.

The Mews Bridal

Stores: The Mews Bridal states that it is with "heavy hearts" that they must temporarily close their UK and US stores until April 1st.

Questions? Connect with The Mews Bridal here.


Stores: As of March 14th, Reformation made the decision to temporarily close all stores globally and to close their Los Angeles Factory.

Online: While Reformation states that you can shop as much as you'd like online, shipping will be delayed until their distribution center reopens. Reformation wants to hear from you and encourages reaching out to them via Instagram.

Questions? Connect with Reformation at

Reem Acra

Stores: Reem Acra's New York and London stores are temporarily closed.

Shipping & Delivery: Reem Acra still honoring all orders that have been placed and at this moment, all orders will be shipped on time.

Online: Reem Acra is offering virtual appointments. Email to schedule your virtual appointment.

Questions? Connect with Reem Acra here.


Store: As of March 20th Rizik's of Washington, DC is temporarily closed until further notice. They will honor all pre-existing scheduled appointments and a team member will reach out to brides to consolidate or reschedule an appointment if need be. Trunk shows through April have been canceled.

Questions? Connect with Rizik's at 202-223-4050.

Saks Fifth Avenue Bridal Salon

Stores: As of March 18th, Saks made the decision to temporarily close their stores across the U.S. and Canada–this includes their instore bridal salons.

Shipping & Delivery: Standard shipping will continue to be available to all other countries, but customers may experience international shipping delays

Questions? Connect with Saks Fifth Avenue here.

Spina Bride

Stores: Due to government restrictions, Spina Bride's two NYC salons are temporarily closed.

Shipping & Delivery: Spina Bride has spoken with the designers that they carry and can confirm that all gowns and accessories will arrive as per standard lead times. 

Questions? Connect with Spina Bride at


Stores: Since Watters, Wtoo, Willowby and By Watters collections are carried in many retailers across the country, Watters urges you to reach out to your closest retailer for updates.

Shipping & Delivery: For the scheduled delivery of current orders, Watters is working closely with their facilities and carrier partners to ensure deliveries are reliable and consistent. For new orders placed as of March 13th, Watters estimates at 12-14 week delivery window for wedding dresses and a 10-11 week delivery window for bridesmaids.

Online: Shop Watter's "Ready to Ship" wedding dresses and bridesmaids dresses online. All online orders are following a regular shipping schedule.

Questions? Connect with Watters at 972-404-0143 or at

The current outbreak of coronavirus (COVID-19) has been declared a pandemic by The World Health Organization. As the situation remains fluid, we’ll be sharing tips and stories from industry experts and couples who are experiencing cancellations to give you the most up-to-date advice on how this can impact your wedding.

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