I should have addressed this issue a lot sooner, but I guess life got away from me. That seems to be happening a lot lately.
So, here's the issue. I spent a lot of time researching and interviewing photographers before I found one that seemed like the right fit. I needed someone within my budget, but I needed a quality product as well. I don't mind paying a little extra for quality. So I found one that seemed great. I looked at a lot of their photography, met with them a couple of times, and I was really impressed. Plus they're just very personable. It's a husband and wife team.
So we booked our engagement photos in October. We had a lot of fun shooting the photos. They were great to work with. Now, I will be the first to admit that I should have put more thought into my engagement photos. I picked a location that was only open during the heat of the day, the lighting was bad, we were sweating, I didn't have on enough make up, FH had his hair cut too short and I didn't like the outfit I was wearing. But the photographers kept reassuring me that the pictures were going to turn out great. So I get the cd of pictures about a week later. I was in a hurry to pick a picture for our STDs. I noticed that I didn't like how a lot of the pictures turned out, but I didn't give it much thought. After all, I had about 300 to choose from. Some are bound to be less than stellar. I picked the picture for the STDs and didn't look at them again until the last few weeks.
This is when I start to notice that there are several pictures that would have been great had they been in focus. In fact, the plants behind us are more in focus than we are. I can't blame that on a lighting issue. And speaking of lighting issues, the pictures that my parents took at the same time didn't have as many shadows. Now I have to wonder if this photographer is going to have issues taking quality pictures indoors or outside as the sun is going down. And then there are pictures that are too red. I wanted to use a picture on our invitations but I ended up having to go without. But part of our photography package is supposed to include a framed, matted picture for guests to sign and I don't know if there's a picture good enough to use.
Granted, it was only the wife shooting the engagement photos and they will both be shooting the wedding, but I'm getting nervous. Maybe it was just one bad day, but what if we have the same problems with our wedding pictures?
I already signed the contract and gave them my deposit on the day we did the engagement photos. I'm regretting that decision now. I e-mailed the photographer to politely explain how I'm not satisfied and ask how they suggest we resolve the problem. I would think that they would want to provide a quality product and restore my confidence in their ability. I also requested my copy of the signed contract back since I hadn't received it yet. I got my copy of the contract, but they still haven't replied to my e-mail. What should I do?
What if the hokey pokey really IS 
